POLICIES

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Cancellation: Payments at checkout are automatically processed with our secure merchant processor. During this process, we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we cannot do so free of charge after a certain point.

Item Dissatisfaction: No exchanges or refunds for size issues.  We provide size charts on every item.  If the chart is not detailed enough for you to select a size, please reach out to Customer Care. If you are unhappy with the product quality, material, performance (within the scope of normal use), or imprint, you may email a claim to Customer Care within 30 days of initial receipt of the product.  All claims must include a copy of the original packing slip (where applicable) and reference your Order Number.  Match-Up will request photos and/or collect the unused product in the original packaging (with original tags still attached where applicable).  Customer Care will inspect all products and original packaging before making the final determination as to whether the purchase will be replaced, credited, or no action taken, depending on our judgment of the product's state.  Please note that any wear and tear, misuse, neglect, or improper use of the product will void any warranties, expressed or implied.

Damaged Goods: In the event goods are damaged upon delivery, please save all packaging for claims purposes. Our carriers and/or Match-Up may request to see photos and/or collect the packaging and damaged goods. You will be entitled to full credit or product replacement. All damaged claims must be made within 5 days of initial receipt.

Taxes: Match-Up Promotions LLC, operating as a Seller in the state of Alabama, is collecting simplified sellers' use tax pursuant to the Simplified Sellers Use Tax Remittance Act. This allows us as a Seller to only collect and remit 8% sales tax on all taxable sales in the state of Alabama.

If you have questions, please contact Customer Care.

Sincerely,

Match-Up Promotions, LLC